Cancellation & Rescheduling Policy

General Cancellation:

  • Cancellations made 30 days or more prior to your scheduled event date: A full refund of any payment made will be issued, excluding any non-refundable deposit or processing fees.
  • Cancellations made between 14 days prior to your scheduled event date: A partial refund of 75% of the total rental invoice will be issued, excluding any non-refundable deposit or processing fees.
  • Cancellations made within 36 hours of your scheduled event date or no-shows: No refund will be issued, and the full amount of the rental invoice may be charged.

Weather-Related Cancellation:

  • It's recommended to wait until the morning of your event to make a weather-related cancellation decision, as weather patterns can change quickly.
  • Cancellation due to inclement weather (rain, high winds above 15 mph, lightning, etc.) prior to equipment setup: A full refund, excluding any deposit paid, will be issued.
  • If inclement weather arises during or after setup but before the movie has started: The right is reserved to pause or cease production for up to two hours until conditions improve and/or for the safety of equipment and attendees.
  • If inclement weather prevents the complete screening of the film (less than 50% shown): One make-up event will be offered, subject to availability, within 6 months of the original event date. Delivery fees for the make-up event may apply, and there will be no refund on the initial payment.
  • Weather-related cancellation on the day of the event after our equipment has left the warehouse and/or setup has begun: No refund will be issued, as costs for employee time and delivery have been incurred.

Rescheduling:

  • Flexible rescheduling options for your outdoor movie screen rental are offered. Contact us as soon as possible if you need to reschedule your event.
  • Rescheduling due to weather will be free of charge.

How to Cancel or Reschedule:

  • To cancel or reschedule your reservation, please contact us by phone or email.

Important Notes:

  • Having a backup indoor location in case of unfavorable weather conditions is strongly encouraged.
  • This policy applies to all standard outdoor movie screen rentals. Cancellations of special order items may be non-refundable.
  • The right is reserved to change this policy at any time without notice.
  • By booking a rental, you agree to the terms and conditions outlined in this cancellation policy.